Since 2010 we have performed the entire credit management and the collection orders arising out of here for Nespresso Belgium, as well as Nespresso Netherlands and Luxembourg.
Nespresso is the number one website in Europe. She has carefully built up her exclusive image. Especially with the work being outsourced to IMEurope it was of great importance to prevent any damage to this valuable image.
Unless we have approached over the years hundreds of thousands of members of Nespresso, our careful process has ensured that there never has been any negative publicity. Even on social media it is silent about this project and also on websites like klacht.nl and Belgian and Luxembourg equivalents we are not found. In these modern times of anonimous complaining in the virtual world, this is an accomplishment to be proud of.
Service is in our genes. What else?